“I’m glad I understand that while language is a gift, listening is a responsibility.” ~Nikki Giovanni
The Chinese character for the verb ‘to listen’ contains many elements of the listening process. The left side of the character represents the ear for hearing. Below the ear is the character
that represents a king. A good king treats the other person as someone important and special to them.
The right side of the character om the top: the eyes represent the ability “to see” beyond what is being said. The Undivided attention heart represents the listener being open to the emotions and feelings that are expressed by the speaker, along with the information. is exactly what the listener should give to the speaker.
Stages in the Listening Process
| Stage One: Receive | Simply the physiological aspect of hearing. |
| Stage Two: Filter | Filter out stimuli-external/internal. |
| Stage Three: Focus | Focus on the speaker. Give full attention to what is being said and to what is not being said. |
| Stage Four: Grasp | Grasp the speaker's message. Meanings that are attached to sounds/words help us understand or misunderstand one another. |
| Stage Five: Remember | Remember information speaker has conveyed. |
| Stage Six: Consider | Consider what we should do with information. Consider if we fully understand the information. |
| Stage Seven: Respond | Respond in four possible ways: direct verbal response, non-verbal response, paraphrasing, and clarify. |
{ 0 comments }
